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F.A.Q

1. Q: Do I need to pay the sales tax?

A: No, there is no sales tax on our site.

2. Q: What are the accepted payment methods?

A: We accept Credit Cards (Visa, MasterCard etc.) and Western Union.

3. Q: Is my payment on your site secure?

A: All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

4. Q: What should I do if I am getting an error when I pay with my credit card?

A: If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.

5. Q: What would happen if my order did not go through but my credit card charged? A: If you did not receive an order confirmation letter will be sent to you within 24hours, your order was not completed. If your credit card is charged for the unsuccessful order, we will return funds to your credit card account. The refund will appear on to your credit card account within 24-48 hours, depending your credit card company’s processing time. All successful orders that receive an order confirmation number will be charged when the item is shipped from our warehouse.

6. Q: What can I do, if I cannot place an order successfully online?

A: If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above steps don’t work, you can contact us.

7. Q: Can I cancel my order?

A: Cancellation must be requested before the item has been shipped. We typically processed the order within 24 hours and shipped the item within 24-48 hours. After the item has been shipped, the order cannot be cancelled.

8. Q: How do I cancel an order?

A: Please contact our customer service via email within 24 hours of purchasing. But please be advised that sometimes the items are shipped within 24 hours after the placement of the order, depending on the time you place the order – the closer to the parcel pick-up time (by shipping companies), the faster the items are shipped.

9. Q: How can I track my order?

A: You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.

10. Q: What should I do if my order never arrived?

A: Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 2 weeks; please contact customer service for assistance.

11. Q: How do I return a product purchased at this site?

A: We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you need to return or exchange an item, we will gladly make it happen. Please find more details on our Shipping & Return page.

12. Q: How long will it take to process the exchange or refund?

A: Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.

13. Q: Will I have to pay any additional fee for the exchange or refund?

A: It depends. If for any reason you are not satisfied with the item, but the fault is not caused by us, you should pay for the shipping fee and the reshipping fee for item exchange. If you request for a refund, the initial shipping is not refundable. But if factual proof that fault were caused by us, we would take a full responsibility and would not charge any additional.

Reserving the Right:

This site reserves the right to make adjustments to the Return & Exchange Policy. Special circumstances may require partnership with corporate business partners. For more information, please contact our customer service.

 

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